DESKTOP & APP ACCESSIBILITY
Quick and easy communication - from anywhere.
There's no business hours for customer questions! Chat with clients quick and easy through either your desktop website or TotalHousehold mobile app. This also provides clients the reassurance to know that you will be there for them in the future should they have any questions or concerns. This means you can gain new clients, even when you're working on a job!
No more customers on hold.
Enjoy the flexibility of chatting with multiple users as well as concurrent chats. No more leaving customers on hold while waiting for you to be free. You can easily answer each and every question and concern in a well-organized structure. Multiple members of your staff can be there for clients are the clock.
SAVED CONTACTS & CHAT LOGS
Safely store customer contacts and chats.
What was the name of that couple that asked about a kitchen remodel? When did the Jones' say they wanted to have their new deck installed? Never ask yourself these questions again. Through TH Live Chat you can easily save contacts as well as chat logs, so you can easily access all information necessary.
CANNED RESPONSES &TRIGGERS
Streamline your live chats.
Often many customers will have the same frequently asked questions. Through canned responses you can provide a predetermined answer to common inquiries. This can be quick and convenient for both you and the potential client.
Triggers lie behind these canned responses, and can provide valuable assistance to your visitors. You can track user activity and provide them with a relevant message based on past activity. If it's not the user's first time on your site, for example, you can greet them with, "Welcome back!".